Studio
Refunds
Last updated 13 September 2026
Each drop is limited-edition studio mail, packed by hand in Hertfordshire, UK. Once a month is confirmed, packed, or posted, that sale is final — we do not take the pack back.
Avoiding the next month
Pause or cancel before the upcoming month is confirmed if you do not want that drop. After we lock the list for packing, the month stays on your membership. How to ask is on cancellation.
Damaged or missing
If a drop arrives broken, or does not arrive at all, write through the contact form within seven days of the date we expected it to land. Include a photo if it is damaged. When we can, we will send a replacement or a studio credit. A unique piece cannot always be remade.
The address you give us
You are responsible for the postal address on your account. If a drop goes to the address you gave us and cannot be delivered, we are not obliged to pack a second one.
The founding waitlist
Joining the waitlist is not a charge, so there is nothing to refund. Ask us to remove your name if you no longer want to hear from the studio.